View Our Website View All Jobs

B2B Student Advocate

Position Summary

The B2B Student Advocate will respond to student/alumni/client needs via phone, email, text and chat. The B2B Student Advocate will respond to contacts in a way that exhibits a delight to serve and to motivate. The Advocate will operate with the understanding that the student success drives positive client outcomes and positive client outcomes build loyalty. This Specialist will also possess a professional maturity that positions them to gain student trust and client loyalty to help in growing the existing B2B business. Finally, this Specialist will perform tasks that are ancillary to the daily phone, email and chat functions in order to achieve a positive outcome for the student and the B2B client.

Essential Functions

  • Accurately process/verify enrollments through various channels.
  • Create LPP Client setups and manage LPP changes; i.e. Admissions, Pricing, Contract changes.
  • Use active listening skills to identify customer needs and further enhance the B2B relationship by providing this feedback to Client Experience Team if necessary.
  • Coordinate with Client Experience Team to complete client specific projects including outcomes call/email campaigns, progression outreach, contact outstanding leads or other client specific needs.
  • Meet or exceed Quality Scorecard Metrics and deliver exceptions service in all levels of customer communication.
  • Routinely demonstrate sound judgement, a pro-active nature and an exceptional ability to problem solve
  • Follow established Penn Foster policies and procedures
  • Handle all communications in a professional and courteous manner
  • Must adhere to performance requirements as established by Management
  • Performs other duties or responsibilities as required or requested

Skills & Abilities

  • Education: High School Completion required. Some college or skills based training or certification preferred.
  • Experience:
    • AS400 Enrollment/ Navigation a must.
    • Customer Service experience; B2B service experience a plus 
  • Computer Skills: Comfortable with laptop, Five9 Phone, MS Office, Oracle, docSTAR, Storms, AS400/JDE
  • Additional Requirements:
    • Passionate advocate of education.
    • Demonstrate a desire to evolve professionally as the B2B Business evolves and grows.
    • Must be flexible with learning new job functions
    • Ability to work variable shifts if necessary
    • Willingness to work from home when the business needs dictate.
    • Ability to work within a team.
    • Ability to drive issues to closure.
    • Willingness to use Five9 platform to address inbound callers where necessary.
    • Ability to multi-task and work efficiently
    • Excellent written and verbal communication skills.
    • Acute active listening skills.
    • Demonstrates empathy, respect and understanding of the needs of our customers.
Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.