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Account Manager

We are seeking an Account Manager (AM) to join our quickly growing team in Boston. This is a great opportunity to join our rapidly scaling team and position yourself for quick career growth.

WHO YOU ARE

You are a service-minded account manager who creates meaningful relationships with clients. You have either a recruiting background or a customer success background in account management with experience in delivering professional services to B2B clients.

You are competitive, detail-oriented, optimistic and a great team player. You will only feel accomplished once you’ve reached and exceeded your goals. You’re open to the adventure a start-up brings and are ready to take on whatever comes your way as the company grows.

WHAT YOU'LL BE DOING

In this role you will manage a base of clients, providing the highest levels of client guidance and optimizing the Penn Foster experience for your book of accounts. You will be the primary driver of the relationship with our clients and act as the main day-to-day contact for your book of accounts as well as serve as the client’s number one advocate.

  • Work closely with our clients to understand how they define value and set up their experience to optimize the time to value realization by our clients.
  • Work cross-functionally with sales, marketing, education, product etc. to drive client initiates within the organization
  • Be the primary driver of presenting new initiatives and suggesting new programs to add value to our clients.
  • Perform account plans and quarterly business reviews with your book of business.
  • This is a revenue-generating role and will be measured by the renewal rate generated by your accounts.

SKILLS & ABILITIES

  • An account management background (two year minimum) with experience selling professional services to B2B clients. Experience in HR technology or ed-tech is a plus
  • Strong communication skills in both writing and speaking
  • An ability to network within an organization, uncovering new opportunities and strengthening Penn Foster’s relationships at all levels
  • Team minded and the ability operate in a team based environment.
  • Deep commitment to service and satisfaction – this is the skill you have used to build your business in the past.
  • Organized and accustomed to working with a CRM tool (salesforce.com).
  • Energetic, hard-working, competitive and open-minded – someone who can’t wait to beat every goal they are handed.

 

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