Through the power of education, Penn Foster helps more than a hundred thousand students each year gain the knowledge, the skills, and the confidence to help them on their paths toward career and life success! Join our team and help change a life, or make a dream come true.
Open the Door to YOUR Future with Penn Foster
Hiring Financial Services Representatives NOW
In this exciting and rewarding role, you’ll partner with students on their path to achievement.
With offices across the country, Penn Foster has been a fixture in the Scranton area for more than 125 years. We’re growing again and need to fill a limited number of positions now. If you’re ready to open the door to your future, let us know…you may be the person we’re looking for.
Check us out at www.pennfoster.edu
Monday through Friday shift during normal business hours. No weekends.
Onsite cafeteria and Gym…and FREE hot beverages
We also offer educational reimbursement and you can take Penn Foster programs at NO COST
What You Will Be Doing:
A Financial Service Representative is responsible for collecting payments on past due accounts via predictive dialer. This position requires the ability to ask/probe for payments while providing quality customer service. This representative must be professional and willing to work as a team player within a high performance metric driven area.
This position is on-site at our Scranton, PA campus, conveniently located off of Interstate 81, and offers over 100,000 square feet of meeting and workspace.
Primary Job Responsibilities:
Education: High School Diploma or GED
Experience: Preferred collector and/or customer service
Computer Skills: Basic computer skills, MS Outlook and phone
Other Requirements: Self-motivated, proper phone etiquette, solid communication skills, goal-orientated and a good attendance record
To be a Financial Services Representative, a High School diploma or GED is required.
How we define success in this role:
To excel as a Financial Services Representative, you will need to possess acute listening skills, a high degree of empathy and cultural sensitivity, and the ability to compel students to take action on their financial obligations.
Physical Job Requirements and Demands:
The Financial Services Representative can expect to sit for lengthy periods of time in an office environment, and will spend the majority of their shift on the phone talking to students.
We offer a competitive base salary plus incentives, a robust benefits package that includes medical, dental, vision, generous paid time off, plus a 401K with a company match.
The Financial Services Representative is an hourly wage position, and is eligible for overtime, as dictated by business needs. The Fair and Standard Labor Act (FLSA) regulates such positions, and more information on FLSA and EEOC is available at the US Department of Labor’s website (http://www.dol.gov).
THIS COMPANY is an equal opportunity employer.
The Penn Foster Culture Code:
We put students and partners first.
We deliver results.
We own it.
We are curious.
We are transparent.
We act with integrity.
To find out more about who we are and what we do, visit us at https://www.pennfoster.edu/why-penn-foster/about/careers