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Solutions Manager

Solutions Manager


The Solutions Manager will be responsible for the overarching implementation of new Partner solutions across Marketing, Technology, and Support. He/She will be the main point of contact for the Partner as well as for the internal teams during the implementation phase. This position requires strong technical program management capabilities in order to understand and communicate the Partner’s needs to ensure the successful end-to-end delivery of several concurrent implementations. The Solutions Manager will report to the VP of Marketing Technology.


  • Support the sales process by assisting in high level solution scoping for prospective Partners.
  • Host and lead internal kick-off sessions with cross-functional implementation team once an opportunity is closed.
  • Work directly with Partner’s to understand their detailed business requirements and document proposed process flows, including data and technology integrations.
  • Provide thought leadership by suggesting and leading the effort to build repeatable solutions that solve our Partner’s challenges.
  • Create, maintain and manage against the milestones in the overarching implementation plan.
  • Host and lead on-site working sessions with our Partner’s to gather detailed requirements, demo the solution, and build on the Partner relationship.
  • Host and lead cross-functional integration discussions across Penn Foster teams and the Partner’s teams.
  • Ensure very high Partner satisfaction by reviewing and signing off on all deliverables to the client, including testing the integrated solution.
  • Meet regularly with the Partner-assigned Project Manager to review the plan, timing, resource availability, risks, and scope.
  • Meet regularly with the internal implementation team, Account Manager, and key stakeholders to discuss the status of each workstream, dependencies, risks, and share relevant information regarding the implementation.
  • Communicate, and escalate when needed, any project risks to the VP of Marketing Technology.
  • Coordinate launch and post-launch activities including deployment scheduling, project retrospectives, meetings with Senior Management on lessons learned/changes required, and cross functional implementation costs.
  • Partner with VP of Marketing Technology to enhance processes and documentation for more streamlined implementations.


  • 6+ years experience in a program management, project management, product management and/or business analysis role within a Marketing or Technology group.
  • Demonstrated experience with monitoring project budgets, project plans, and developing resource allocations.
  • Proven ability to concurrently manage multiple implementations.
  • Proven ability to react quickly to changing needs and solve problems creatively, while minimizing risk.
  • Proven leader and team player who works well with both technical and non-technical resources.
  • Ability to independently communicate across all levels and functional areas within Penn Foster and within the Partner’s organization.
  • Excellent interpersonal and communication skills.
  • Experience with business-to-business and business-to-consumer applications.
  • Experience with Agile methodology.
  • Bachelor’s degree or equivalent experience required.
  • Previous consulting experience preferred, but not required.
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