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Student Advocate

About Us:  Through the power of education, Penn Foster helps more than a hundred thousand students each year gain the knowledge, the skills, and the confidence to help them on their paths toward career and life success! Join our team and help change a life, or make a dream come true.

 

Job Summary: 

Open the Door to YOUR Future with Penn Foster

Hiring Student Advocates NOW

In this exciting and rewarding role, you’ll partner with students on their path to achievement.

With offices across the country, Penn Foster has been a fixture in the Scranton area for more than 125 years. We’re growing again and need to fill a limited number of positions now. If you’re ready to open the door to your future, let us know…you may be the person we’re looking for. Check us out at www.pennfoster.edu  

Monday through Friday shift during normal business hours. No weekends.

Onsite cafeteria and Gym…and FREE hot beverages

We also offer educational reimbursement and you can take Penn Foster programs at NO COST

 

What You Will Be Doing

The Student Advocate will respond to student needs via phone, email, text and chat. The Advocate will pro-actively take full ownership of the student’s circumstance, managing a multi-channel communication toolkit to facilitate student Outcomes. In each student interaction, the Advocate will endeavor to remove barriers to student success, driving academic progression and managing tuition payments.

This position is on-site at our Scranton, PA campus, conveniently located off of Interstate 81, and offers over 100,000 square feet of meeting and workspace.

 

Primary Job Responsibilities

  • Provide personalized service to shepherd prospective students toward graduation
  • Endeavor to inculcate and/or sustain hope in achievement for underserved and at-risk students
  • Assist students in unlocking latent potential
  • Assess and address student risk factors (financial, academic, motivational) by leveraging case-by-case relevant aspects of the Penn Foster system
  • Create shared accountabilities between students and Penn Foster, via a hospitality-based service methodology rooted in empathy, caring and action
  • Routinely demonstrate sound judgement, a pro-active nature and an exceptional ability to problem-solve

 

Job Qualifications

  • Customer-facing roles; Contact Center experience a plus
  • Comfortable with MS Office, and the ability to learn and adapt to multiple software platforms
  • To be a Student Advocate, High School diploma or GED is required.
  • Proficiency in English and Spanish (speaking, reading and writing) is highly desirable.

 

How we define success in this role: 

To excel as a Student Advocate, you will need to possess acute listening skills, a high degree of empathy and cultural sensitivity.

 

Physical Job Requirements and Demands

The Student Advocate can expect to sit for lengthy periods of time in an office environment, and will spend the majority of their shift on the phone talking to students.

 

Compensation Details           

We offer a competitive base salary plus incentives, a robust benefits package that includes medical, dental, vision, generous paid time off, plus a 401K with a company match. 

The Student Advocate is an hourly wage position, and is eligible for overtime, as dictated by business needs. The Fair and Standard Labor Act (FLSA) regulates such positions, and more information on FLSA and EEOC is available at the US Department of Labor’s website (http://www.dol.gov). 

THIS COMPANY is an equal opportunity employer.

 

The Penn Foster Culture Code:

We put students and partners first.

We deliver results.

We own it.

We are curious.

We are transparent.

We collaborate.

We play.

We act with integrity.

 

To find out more about who we are and what we do, visit us at https://www.pennfoster.edu/why-penn-foster/about/careers

 

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